Appointment policies

Effective August 28, 2026. These policies apply to new bookings.

Request, call, confirmation

I’ll call within 24 hours of your request to discuss your car, the work, and the price. Your requested date and time are not reserved until I confirm the appointment. If we don’t connect, I’ll follow up by email.

Quotes and extra work

We’ll agree on the scope and price before confirmation. I’ll inspect the car with you before starting. If its condition calls for extra work, I’ll explain the options and get your approval before changing the price. You can decline the extra work. If the agreed service cannot be done safely, we’ll cancel without a fee.

Payment

No deposit is required for initial bookings. Payment is due after the final walkthrough, on the day of service. We’ll agree on an available payment method during the call. Your invoice will list the service, approved extras, any discounts, and applicable sales tax separately. Card payments will only be offered once the payment system is ready.

Cancellation and rescheduling

Please give at least 24 hours’ notice. There is no cancellation or rescheduling fee during our launch period, including for late changes. Contact me as soon as you can. A missed appointment does not automatically create another reservation.

Weather and access

We’ll confirm a safe, permitted work area and any water or power access needed during the call. Unsafe weather or working conditions may require rescheduling at no charge. If you or the vehicle are unavailable, I’ll try to reach you and wait up to 15 minutes before arranging another date.

Preparing your car

Remove valuables, personal belongings, and child seats before the appointment. Child-seat removal and installation remain your responsibility. Tell me about damaged surfaces, leaks, mold, bodily fluids, pests, or other hazards before booking. Hazardous cleanup is not part of the listed services.

Results and concerns

Some stains, odors, scratches, and wear may remain. We’ll discuss those limits before work starts. We’ll check the car together at the end. If you notice an area missed within the agreed scope, contact me promptly, ideally within 48 hours, so I can review it and arrange a reasonable correction. This is not a deadline that removes your legal rights.

Photos and communication

Condition photos may document the job. I’ll ask separately before using identifiable photos of you or your vehicle in marketing. Reply to your booking email for changes or questions and include your H-number. Text notifications are not active yet.